The Global Contact Center as a Service Market size was valued USD 4.57 Billion in 2022 and is estimated to grow at a CAGR of about 15.6% during the forecast period, i.e., 2023-28.                                                            

Global Contact Centre as a Service Market Dynamics:

Growing Use of Interactive Voice Response (IVR) Calling Solutions Among Companies – Over the past years, technological advancement & the shift toward digitalization have enabled several companies & service-providing agencies like banks, government authorities, delivery providers, etc., to expand their operations via online platforms. This has allowed these entities to improve their overall service offering & customer retention capacity.

The market has witnessed a boom since the advent of the COVID-19 pandemic, as travel, trade, and business restrictions led many businesses, specifically food delivery providers & banks to adopt IVR software to interact with their customers & resolve their issues timely. For instance, during 2020-21, many businesses, such as Twilio, iFood, Spotify, Uber, etc., adopted IVR systems to resolve customer issues & cater to their demands. In addition, the adoption of the IVR system has allowed the companies to achieve cost minimization as no additional IT team is required to look after customer grievances.

Further, as new startups & businesses related to FMCG & the BFSI sector are expanding into the global markets, the demand for IVR solutions for enhanced customer services is anticipated to increase. Thus, it would further lead to the growth of the market in the upcoming years.

Download a free sample copy of the Report: https://www.marknteladvisors.com/query/request-sample/ccaas-market.html

Market Dimensions & Projections

·        Pricing Evaluation

·        Recent Strategic Moves by Companies

·        Primary Stakeholders

·        Import/Export Trend Analysis

·        Competitive Landscape Assessment

·        Emerging Opportunities

·        Market Trends and Indicators

*Reports Delivery Format - Market research studies from MarkNtel Advisors are offered in PDF, Excel and PowerPoint formats. Within 24 hours of the payment being successfully received, the report will be sent to your email address.

✅In case you missed it, we are currently revising our reports. Click on the below to get the latest research data with forecast for years 2025 to 2030, including market size, industry trends, and competitive analysis. It wouldn’t take long for the team to deliver the most recent version of the report. 

Browse Full Report including (TOC+ List of Table and Figures): https://www.marknteladvisors.com/research-library/ccaas-market.html

Global Contact Centre as a Service Market Segmentation:

The market report categorizes the market based on different segments and geographical analysis.

Study Timeline:

-Base Year: 2022

-Historical Period: 2018 to 2021

-Forecast Period: 2023-28

• By Component
  • Solution Type
    • Automated Call Distribution- Market Size & Forecast 2018-2028F, USD Million
    • Computer Telephony Integration (CTI)- Market Size & Forecast 2018-2028F, USD Million
    • Reporting & Analytics- Market Size & Forecast 2018-2028F, USD Million
    • Interactive Voice Response (IVR)- Market Size & Forecast 2018-2028F, USD Million
    • Customer Collaborations- Market Size & Forecast 2018-2028F, USD Million
    • Workforce Optimization- Market Size & Forecast 2018-2028F, USD Million
    • Others (Recording, Dialer, etc.)- Market Size & Forecast 2018-2028F, USD Million
  • Services Type
    • Integration & Deployment- Market Size & Forecast 2018-2028F, USD Million
    • Support & Maintenance- Market Size & Forecast 2018-2028F, USD Million
    • Training & Consulting - Market Size & Forecast 2018-2028F, USD Million
• By Organization Size
  • Small & Medium- Market Size & Forecast 2018-2028F, USD Million
  • Large- Market Size & Forecast 2018-2028F, USD Million
• By Deployment Mode
  • Public Cloud- Market Size & Forecast 2018-2028F, USD Million
  • Private Cloud- Market Size & Forecast 2018-2028F, USD Million
  • Hybrid Cloud- Market Size & Forecast 2018-2028F, USD Million
• By End Users
  • Banking & Financial Services & Insurance- Market Size & Forecast 2018-2028F, USD Million
  • Government Agencies- Market Size & Forecast 2018-2028F, USD Million
  • Healthcare- Market Size & Forecast 2018-2028F, USD Million
  • Retail & Ecommerce- Market Size & Forecast 2018-2028F, USD Million
  • IT & Telecommunication- Market Size & Forecast 2018-2028F, USD Million
  • Manufacturing- Market Size & Forecast 2018-2028F, USD Million
  • Media & Entertainment-Market Size & Forecast 2018-2028F, USD Million
  • Tourism & Hospitality-Market Size & Forecast 2018-2028F, USD Million
  • Others (Education Institutions, Energy & Utility, etc.)
• By Region
  • North America
  • South America
  • Europe
  • The Middle East & Africa
  • Asia-Pacific

Competitive Landscape

With strategic initiatives, such as mergers, collaborations, and acquisitions, the leading market companies, including -   Genesys Telecommunication Laboratories, Nice System Ltd., Talk Desk Inc., 8X8 Inc., Enghouse Interactive, Luware AG, Evolve IP LLC, Cisco Systems, Alcatel Lucent Enterprises, Microsoft Corporation, Five9 Inc., Avaya Inc., Anywhere365, Zen Desk, Mitel Network Corp., Others

Have questions? Our consultant is ready to assist: https://www.marknteladvisors.com/query/request-customization/ccaas-market.html

We follow a tried-and-tested research methodology that blends top-down and bottom-up approaches to deliver highly accurate market insights. Every report is powered by data triangulation, ensuring well-rounded and validated findings.

From smart sample selection and reliable data collection to in-depth analysis and precise forecasting, our process is designed to minimize error and maximize impact.

About Us –

MarkNtel Advisors is a leading consulting, data analytics, and market research firm that provides an extensive range of strategic reports on diverse industry verticals. We being a qualitative & quantitative research company, strive to deliver data to a substantial & varied client base, including multinational corporations, financial institutions, governments, and individuals, among others.

We have our existence across the market for many years and have conducted multi-industry research across 80+ countries, spreading our reach across numerous regions like America, Asia-Pacific, Europe, the Middle East & Africa, etc., and many countries across the regional scale, namely, the US, India, the Netherlands, Saudi Arabia, the UAE, Brazil, and several others.

Contact Us

MarkNtel Advisors

Email: [email protected]

Website: www.marknteladvisors.com

Latest Press Release - https://www.marknteladvisors.com/press-release